Customer Evaluation Questionnaire

Customer

Contact Details

Date

Product

1. Product Quality

Bad

Medium

Good

Very Good

Excellent

1.1 Qualitative characteristics (organoleptic, weight, appearance)

2. Product Delivery

Bad

Medium

Good

Very Good

Excellent

2.1 Punctuality

2.2 Product Packing (case condition, labeling, distribution)

2.3 Documentation (reporting & invoicing)

3. Personnel

Bad

Medium

Good

Very Good

Excellent

3.1 Training, Experience, Knowlegde

3.2 Responsiveness to concerns and requests

4. Facilities Maintenance

Bad

Medium

Good

Very Good

Excellent

4.1 Factory Equipment (general, condition, innovation & modification)

4.2 Factory Cleanliness

5. Quality/Food safety System Effectiveness

Bad

Medium

Good

Very Good

Excellent

5.1 Customer Complaint Handling

6. Overall Evaluation

Bad

Medium

Good

Very Good

Excellent

6.1 Overall Evaluation

7. Remarks