Customer
Contact Details
Date
Product
Product
1. Product Quality
1.1 Qualitative characteristics (organoleptic, weight, appearance)
Bad
Medium
Good
Very Good
Excellent
Bad
Medium
Good
Very Good
Excellent
1.1 Qualitative characteristics (organoleptic, weight, appearance)
2. Product Delivery
Bad
Medium
Good
Very Good
Excellent
2.1 Punctuality
2.2 Product Packing (case condition, labeling, distribution)
2.3 Documentation (reporting & invoicing)
3. Personnel
Bad
Medium
Good
Very Good
Excellent
3.1 Training, Experience, Knowlegde
3.2 Responsiveness to concerns and requests
4. Facilities Maintenance
Bad
Medium
Good
Very Good
Excellent
4.1 Factory Equipment (general, condition, innovation & modification)
4.2 Factory Cleanliness
5. Quality/Food safety System Effectiveness
Bad
Medium
Good
Very Good
Excellent
5.1 Customer Complaint Handling
6. Overall Evaluation
Bad
Medium
Good
Very Good
Excellent
6.1 Overall Evaluation
2. Product Delivery
2.1 Punctuality
Bad
Medium
Good
Very Good
Excellent
2.2 Product Packing (case condition, labeling, distribution)
Bad
Medium
Good
Very Good
Excellent
2.3 Documentation (reporting & invoicing)
Bad
Medium
Good
Very Good
Excellent
3. Personnel
3.1 Training, Experience, Knowlegde
Bad
Medium
Good
Very Good
Excellent
3.2 Responsiveness to concerns and requests
Bad
Medium
Good
Very Good
Excellent
7. Remarks
