Customer Evaluation Questionnaire

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Customer

Contact Details

Date

Product

1. Product Quality

Bad

Medium

Good

Very Good

Excellent

1.1 Qualitative characteristics (organoleptic, weight, appearance)

2. Product Delivery

Bad

Medium

Good

Very Good

Excellent

2.1 Punctuality

2.2 Product Packing (case condition, labeling, distribution)

2.3 Documentation (reporting & invoicing)

3. Personnel

Bad

Medium

Good

Very Good

Excellent

3.1 Training, Experience, Knowlegde

3.2 Responsiveness to concerns and requests

4. Facilities Maintenance

Bad

Medium

Good

Very Good

Excellent

4.1 Factory Equipment (general, condition, innovation & modification)

4.2 Factory Cleanliness

5. Quality/Food safety System Effectiveness

Bad

Medium

Good

Very Good

Excellent

5.1 Customer Complaint Handling

6. Overall Evaluation

Bad

Medium

Good

Very Good

Excellent

6.1 Overall Evaluation

7. Remarks

Customer

Contact Details

Date

Product

1. Product Quality

Bad

Medium

Good

Very Good

Excellent

1.1 Qualitative characteristics (organoleptic, weight, appearance)

2. Product Delivery

Bad

Medium

Good

Very Good

Excellent

2.1 Punctuality

2.2 Product Packing (case condition, labeling, distribution)

2.3 Documentation (reporting & invoicing)

3. Personnel

Bad

Medium

Good

Very Good

Excellent

3.1 Training, Experience, Knowlegde

3.2 Responsiveness to concerns and requests

4. Facilities Maintenance

Bad

Medium

Good

Very Good

Excellent

4.1 Factory Equipment (general, condition, innovation & modification)

4.2 Factory Cleanliness

5. Quality/Food safety System Effectiveness

Bad

Medium

Good

Very Good

Excellent

5.1 Customer Complaint Handling

6. Overall Evaluation

Bad

Medium

Good

Very Good

Excellent

6.1 Overall Evaluation

7. Remarks

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SUPPORT MICRO AND SMALL ENTERPISES AFFECTED BY COVID-19 IN CENTRAL MAKEDONIA

Τhe enterprise Ecopharm Hellas S.A. with headquarters in the Region of Central Macedonia,  was co-financed by the European Regional Development Fund (ERDF) of the European Union (ΕΕ) for the implementation of its project under the Action “”Support micro and small enterprises affected by Covid-19 in Central Macedonia“ under the framework of the Operational Program «Central Macedonia» 2014-2020.

The Action is aimed at empowering micro and small enterprises in the Region of Central Macedonia in the form of a non-repayable grant to ensure sufficient liquidity to deal with the effects of the Covid-19 pandemic.

Ιnvestment’s total budget is 50000€ (100% public expenditure). The Action is co-financed by Greece and the European Union – European Regional Development Fund