Customer
Contact Details
Date
Product
1. Product Quality
Bad
Medium
Good
Very Good
Excellent
1.1 Qualitative characteristics (organoleptic, weight, appearance)
2. Product Delivery
Bad
Medium
Good
Very Good
Excellent
2.1 Punctuality
2.2 Product Packing (case condition, labeling, distribution)
2.3 Documentation (reporting & invoicing)
3. Personnel
Bad
Medium
Good
Very Good
Excellent
3.1 Training, Experience, Knowlegde
3.2 Responsiveness to concerns and requests
4. Facilities Maintenance
Bad
Medium
Good
Very Good
Excellent
4.1 Factory Equipment (general, condition, innovation & modification)
4.2 Factory Cleanliness
5. Quality/Food safety System Effectiveness
Bad
Medium
Good
Very Good
Excellent
5.1 Customer Complaint Handling
6. Overall Evaluation
Bad
Medium
Good
Very Good
Excellent
6.1 Overall Evaluation
7. Remarks